To confirm your reservations we require a deposit of one night's room rate, for stays of two or more nights, upon receipt of your reservation, paid by VISA , MASTERCARD or DISCOVER. Your balance due will be charged on the day of your arrival to the credit card on file. Gift Certificate or a pre-paid promotional redemptions, such as LIVINGSOCIAL vouchers, are required to provide credit card information for liability security, but NO CHARGES will be applied to your credit card.
CANCELLATION/CHANGE DATE POLICY:
YOU MUST CALL to insure that your cancellation or date change request is received, to protect you from a mistaken cancellation or date change.
Properties our size are significantly impacted by cancellations. If notice of Cancellation/Change-Date is provided 14 DAYS PRIOR TO YOUR SCHEDULED ARRIVAL DATE, your deposit (minus a $50 service charge) will be refunded.
Cancellation/Change-Date requests PROVIDED LESS THAN 14 DAYS PRIOR TO YOUR ARRIVAL date are responsible for the full balance due. NO SHOWS will be charged the full balance due. There is no refund for an early departure of any sort regardless of the situation.
MANOR HOUSE GUESTS: We are UNABLE TO ACCEPT MANOR HOUSE ARRIVALS LATER THAN 9:00 PM each evening. Daily Check In begins at 3pm and your arrival time for is arranged in advance to insure access to your suite. We look forward to greeting you at the time specified when you made this reservation. Should your arrival time change,please CONTACT US IN ADVANCE and we will make every effort to accommodate your changing needs.
FITZGERALD, QUILL and BERGEY COTTAGE GUESTS:
ARE NOT greeted by the Innkeeper - Cottages are “Self Check-In”- Beginning at 3:00pm, your Cottage will be ready and awaiting your arrival.
SPRING WATER COTTAGE SUITES GUESTS:
ARE NOT greeted by the Innkeeper – Spring Water Suites are “Self Check-In”- Beginning at 3:00pm, your Suite will be ready and awaiting your arrival.
Check-out is by 11:00am Late check-out is available for an additional charge of $25/hour.
INCLEMENT WEATHER POLICY:
If weather prevents travel, we will charge your credit card for the balance due, but issue a Gift Certificate equal to the amount of your full stay, to be used at a future date, subject to availability.
SMOKING and PET POLICY:
SMOKING IS RESTRICTED TO PORCHES AND GROUNDS - A $250 charge will be imposed for in-room smoking.We respect the sensitivities & allergies that may effect the next guest & must disinfect the premises following a violator's occupancy.
Sorry, No pets allowed.
The Guest shall be liable for damage caused by his or her act, omission or negligence. If damage has occurred, the Inn reserves the right to charge the guest's credit card the amount required to repair or replace such damage.
Unreasonable cleanup problems, beyond reasonable wear or tear, will be applied to the guest credit card at the rate of $50 per hour.
Orientation & Move-in dates - we provide a 10% discount
(no other discount may be applied)
Family, Homecoming & Graduation Weekends:We up-charge and require a non-refundable payment in full at the time of the reservation. We maintain a Wait List for both these special event weekends. Six months prior to the event we contact those individuals on the Wait List, accept deposits and/or advance payments, and send formal confirmations. We give priority to those families who have stayed with us during their student's college career.